Position Summary
The Starbucks Lead Hand plays a key role in supporting the daily operations of the café while delivering an outstanding customer experience. This position acts as a leader on shift, providing guidance, coaching, and support to team members while ensuring all Starbucks standards for quality, service, cleanliness, and food safety are consistently achieved.
The successful candidate is a positive and engaged leader who leads by example, promotes teamwork, and is passionate about developing others. They will assist management with operational execution, staff training, inventory management, merchandising, and maintaining a welcoming environment for both customers and employees.
Key Responsibilities
Leadership & Team Development
- Serve as a role model by demonstrating exceptional customer service and professionalism.
- Provide day-to-day direction, coaching, and support to Starbucks team members.
- Assist with onboarding and training new employees on Starbucks recipes, procedures, and service standards.
- Foster a positive and inclusive work environment built on teamwork, accountability, and respect.
- Support employee engagement initiatives and help recognize team accomplishments.
- Promote and reinforce our Compass values: We Care, We Share, We Dream, We Deliver.
Customer Service Excellence
- Create a welcoming and engaging atmosphere for every guest.
- Resolve customer concerns promptly and professionally.
- Ensure beverages and food items are prepared to Starbucks quality standards.
- Maintain a customer-first mindset while balancing operational priorities.
Operations & Quality Standards
- Oversee shift operations to ensure efficiency and service excellence.
- Support opening, mid-shift, and closing procedures.
- Ensure compliance with food safety, sanitation, health, and workplace safety requirements.
- Monitor product quality, freshness, and presentation standards.
- Maintain a clean, organized, and inviting café environment.
Inventory & Merchandising
- Assist with inventory counts, ordering, receiving, and storage of products.
- Monitor stock levels and communicate supply needs to management.
- Ensure merchandising displays are attractive, stocked, and aligned with Starbucks standards.
- Minimize waste and support cost-control initiatives.
Administrative Support
- Assist with cash handling, deposits, and point-of-sale procedures.
- Support scheduling and daily operational planning as required.
- Complete required operational documentation and reports.
- Communicate operational concerns and opportunities to management.
Qualifications
- Minimum one year of Starbucks, café, retail food service, or hospitality experience preferred.
- Previous leadership, supervisory, or training experience is considered an asset.
- Strong communication, organizational, and interpersonal skills.
- Demonstrated ability to motivate and coach team members.
- Strong attention to detail and commitment to quality.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Flexible availability including early mornings, evenings, weekends, and special events as required.
What Success Looks Like
The Starbucks Lead Hand successfully:
- Creates a positive and engaging customer experience.
- Builds a strong team culture through coaching and support.
- Maintains Starbucks operational and brand standards.
- Ensures food safety and cleanliness expectations are consistently met.
- Helps drive sales, customer satisfaction, and operational success.
