Judy Macatangay

Judy Macatangay M365 & Cloud Support Specialist , IT Operation Support Specialist Portfolio https://linkedin.com/in/judy-macatangay Time Commitment Full-Time Work Condition Hybrid, Office, Remote Areas of Focus Data Analytics / Science, Engineering, IT, Operations, Quality Assurance Years of Experience 10-15 City London Country Canada Key Skills / Proficiencies •Exceptional customer service and problem-solving skills developed through 10 years of working in Data Center IT Operation and Helpdesk Support for Cloud Computing operations. •Excellent interpersonal skills and ability to build strong relationships with customers by providing excellent customer technical support •Professional communicator including both written, interpersonal skills and attention to detail •Ability to collaborate and highly adaptable skills acquired through group projects in school and from working overseas for 10 years with diverse team. Technical Skills •MS Certification: Azure Fundamentals •VMware Certified Associate-Digital Business Transformation •Experienced in virtual machine deployment in various platform such as VMware, Azure, AWS •Strong analytical and problem-solving skills, with the ability to diagnose and resolve technical problems in the M365 environment (SharePoint, Remote Desktop, One Drive) •Proficient in incident management tools and IT service management platforms •Experienced in using OS including Windows, Apple Mac OS, IOS, Android Date Available Within 2 Weeks