Vatsal Tripathi

Vatsal Tripathi Tech Support Representative Portfolio https://www.linkedin.com/in/vatsal-tripathi/ Time Commitment Full-Time Work Condition Hybrid, Office, Remote Areas of Focus Consultant, Engineering, Equity, Diversity + Inclusion, IT, Quality Assurance Years of Experience 0-1 City London On Country Canada Key Skills / Proficiencies Spearheaded ground operations for trouble shooting, achieved Service agreements (SLAs) of 95%+ by providing & resolving technical issues for 50+ communication products, solved 100+ incident tickets. ● Promptly handled an average of 40+ customer support calls, addressed concern, managed operations and supply chain, improved customer satisfaction score by 65%. ● Designed effective operational procedures, boosted customer experience, and involved in supply chain management for hardware, Operating systems & service tools includes Tomcat, IIS, Docker and AWS. Evangelized Hardware refresh project, created technical specification documents, worked with 15+ vendors for strategic sourcing and reducing procurement costs of devices. ● Recommended troubleshoot processes by conducting 100+ root cause analysis, performed diagnostics on smartphones, undertook functional testing for Wireless equipment’s reports and incident handling. • Examined documents, completed 50+ product installations and project executions, impacted 40% increased revenue. • Conducted functional testing of 100+ devices daily, including connectivity, wireless performance, display anomalies, audio testing, identifying issues and performing root cause analysis with 95% accuracy. Date Available Now