Isaac Gounton

Status: Offline Isaac G. Verified London, Canada – 12:08 pm local time 100% Job Success Top Rated $90K+ Total jobs 6,157 Total hours Hours per week More than 30 hrs/week Open to contract to hire New Avg. response 0-4 hours Languages English: Fluent Verified French: Native or Bilingual Verifications ID: Verified Verified Linked accounts StackOverflow Isaac Gounton View profile Associated with ETUGRAND 4,557 hours 100% Job Success Rising Talent Bilingual IT Support & Automation Developer $20.00/hr

I'm a bilingual IT Support Specialist, Duda Web Designer, and Automation & AI Developer fluent in English and French. With an IBM certification in IT Support and a knack for leveraging modern tools, I deliver honest, reliable, and high-quality services tailored to your business needs.

What I Offer Technical Support

- Expertise in providing T1 and T2 technical support through email, ticketing systems (FrontApp,ServiceNow, Zendesk, FreshDesk), and live chat, in both English and French. - Deep familiarity with web hosting, Amazon Web Services troubleshooting, and proficiency across desktop and mobile operating systems (Ubuntu, Windows, iOS, Android).

Web Development

- Expert in crafting clean, functional websites using Duda. - Advanced development capabilities using AI tools like Cursor, Windsurf, and the Agno Framework to build custom, intelligent web applications and AI Agents.

Automation & AI Solutions

- Specialization in workflow automation using Zapier and n8n to streamline operations, reduce manual effort, and boost productivity. - Experience designing automation for tasks like data integration, task management, and customer support workflows.

Why Work With Me?

- Reliability: I prioritize efficient, high-quality results and meeting deadlines. - Innovation: Constantly adopting the latest in AI and automation to deliver modern, forward-thinking solutions. - Client-Focused: My aim is to understand and exceed client expectations, ensuring satisfaction at every step.

Let’s collaborate to bring your project to life, boosting efficiency, integrating AI, and delivering expert technical support from both angles: automation and design.

Book a consultation Development & IT Consultation Book a consultation $50 per 30 min video meeting

AI Integration Ecommerce Development IT Support & Services Mobile App Development Website Builders & CMS Summary A skilled bilingual IT support and automation developer specializing in Duda web design and technical support. Demonstrated expertise in delivering T1 and T2 support in English and French, alongside developing functional websites using Duda and automation solutions with Zapier and n8n. Key projects include integrating payment systems for membership platforms [1]and automating workflows for HubS… Show more Skills used Customer Support Network Administration Web Design Web Development Business Application Maintenance Duda Insights from completed jobs Committed to Quality 25 Collaborative 22 Clear Communicator 17 Solution Oriented 14 Reliable 13 Professional 9 Detail Oriented 7 Accountable for Outcomes 2 Completed jobs (142) In progress (32) Canada - Quick try and test a local Transfer to Canada bank account Rating is 5.0 out of 5. 5.0 May 20, 2024 - Jun 4, 2026 Committed to Quality Clear Communicator Detail Oriented $370.00 $20.00 /hr 19 hours Create Duda website Rating is 5.0 out of 5. 5.0 Nov 26, 2022 - Apr 24, 2026

"He did great, timely and responsive."

Reliable Committed to Quality Accountable for Outcomes $1,217.50 $15.00 /hr 81 hours Pricing Page Build (Taylor Wiz Marketing) Rating is 5.0 out of 5. 5.0 Nov 22, 2024 - Dec 29, 2025 $40.00 Fixed price QA Tests - Application web (desktop & tablette) Rating is 5.0 out of 5. 5.0 Jul 10, 2023 - Oct 1, 2025

"Isaac has been helping us for multiple years on various IT related tasks, including software testing/piloting, implementation and support, as well as bug fixing."

$10.00 /week Weekly retainer $3,229.92 154 hours MTPE task - AI data - fr-CA Rating is 5.0 out of 5. 5.0 Jul 2, 2024 - Sep 14, 2025

"Isaac did an excellent job on our MTPE project. Reliable, detail-oriented, and communicative throughout. Would gladly work with him again."

Committed to Quality Reliable Detail Oriented Clear Communicator Collaborative $20.00 Fixed price hosting OVH/filezila (files manger) Apr 21, 2025 - Jul 26, 2025

No feedback given

$20.00 Fixed price Création d'une vidéo promotionnelle pour la formation en outils numériques Apr 8, 2025 - Jul 15, 2025

No feedback given

$1,472.50 $15.00 /hr 106 hours Looking for 15 -20 people in to do instore non alcoholic beverage review - Canada- Quick & Urgent Jan 10, 2024 - Jun 23, 2025

No feedback given

$40.00 Fixed price 20min User Interview for New App - No tech experience needed [Europe / North America] Rating is 5.0 out of 5. 5.0 Jun 12, 2025 - Jun 16, 2025

"Isaac was easy to communicate with; responsive and gave useful feedback. Thanks!"

Clear Communicator $15.00 Fixed price Duda Website Specialist Rating is 5.0 out of 5. 5.0 Jun 9, 2025 - Jun 16, 2025

"Isaac was extremely helpful with our google ads campaigns. He has a very good understanding of the digital space and how SEO interacts with the customer keywords. I will continue..." See more

Solution Oriented Collaborative $125.00 $25.00 /hr 5 hours Pagination Current page 1 of 15 1 go to page 2 go to page 3 go to page 4 ... Current page 1 of 15 Portfolio Independance Prep Academy Duda website development Duda websites design Pagination Current page 1 of 3 1 go to page 2 go to page 3 Current page 1 of 3 Skills Technical Support Online Chat Support Cloud Computing Customer Service Amazon Web Services French Administrative Support Virtual Assistance Web Hosting Duda AI Development Automation Anywhere Certifications AWS Certified Cloud Practitioner Cloud Services Cloud Computing PaaS Amazon Web Services Provider: Amazon Web Services Training and Certification Issued: April 2023 - Expires: April 2026 IBM IT Support Professional Certificate Skip skills Information Technology Customer Support Hardware Troubleshooting Email Support Computing & Networking System Configuration Phone Communication Network Engineering Ticketing System Issue Tracking System Information Technology Strategy Cybersecurity Management Incident Management Order Tracking IT Service Management System Security Phone Support Product Knowledge Oracle Enterprise Service Bus Inbound Inquiry Social Customer Service Cloud Computing Product Installation Support Online Chat Support Answered Ticket Customer Satisfaction Computer Network End User Technical Support Customer Service Providing Information to Callers Troubleshooting Email Communication Problem Resolution Technical Support Next skills. Update list Provider: IBM Issued: November 2022 Introduction to Cloud Computing Skip skills Recreational Architecture Desktop Application Municipal Architecture Material Selection Commercial Design IaaS Software Debugging DevOps Hotel Design Architectural Design IBM Cloud Software Architecture & Design SaaS Software Design Architectural Rendering Container Git Transportation Architecture Residential Design Native Fluency Containerization PaaS Building Design Architecture Cloud Computing Agile Software Development Architecture Consultation Software Testing CAD Software Software Development Application Improvement Software Consultation Standalone Application CAD Next skills. Update list Provider: IBM Issued: November 2022 Software, Programming, and Database Essentials Database Management Database Management System Cloud Computing Database Provider: IBM Issued: November 2022 - Expires: November 2023 Cybersecurity Essentials Skip skills Virus Removal Email Security Engineering & Architecture Encryption Data Protection Malware Removal Design Validation Management Skills User Authentication Next skills. Update list Provider: IBM Issued: October 2022 Technical Support Basics Skip skills Server Email Support IT Infrastructure Product Installation Support Desktop & Laptop Support System Configuration Online Chat Support End User Technical Support Incident Management Helpdesk Desktop Support Information Technology Email Communication Inbound Inquiry Technical Support Windows Administration Communications Phone Support Customer Service Ticketing System Customer Satisfaction Product Knowledge Issue Tracking System Network Administration Social Customer Service Customer Support Phone Communication Answered Ticket Problem Resolution Providing Information to Callers Documentation Troubleshooting Order Tracking ITIL Next skills. Update list Provider: IBM Issued: September 2022 Hardware and Operating System Essentials Skip skills Windows App Development Windows Administration Operating Systems Development Hardware Troubleshooting Microsoft Windows CompTIA Next skills. Update list Provider: IBM Issued: July 2022 Duda Certified Platform Specialist Provider: Duda University Issued: April 2021 Certification ID: zwcagw5wwhgj Show description • View certification link Google IT Support Professional Certificate Provider: Google Issued: June 2020 Certification ID: UBEAA3LM9XTV Show description • View certification link Employment history Technical Specialist | iBrave Hosting May 2021 - February 2022

Cloud hosting company (Customer and Tech support) Live chat, email support (Freshdesk) Live technical support through Anydesk

Customer Service | Jumia Online Shopping June 2017 - September 2019 IT Project Manager | ECOLE LES ELITES BILINGUAL SCHOOL October 2016 - May 2019

• Design and implementation of IT projects • Design and administration of websites • Management of social community, advertising campaigns and the school’s e-reputation • Management of the school’s IT infrastructure

Other experiences 360 videos creation/edit for VR

I have a strong skill in the creation and editing of 360 videos with Insta360 for VR (Oculus quest 2 and others)

Education Western University Master's degree, Marketing | 2023-2025 Institut Cerco Bachelor of Science (BS) | 2019-2022 The Hong Kong University of Science and Technology Associate's degree, Multiplatform Mobile App Development with React Native Specialization | 2019-2021