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King's University College

Academic Information Assistant (Contract)

London, ON, Canada

$65,331 to $79,598 CAD / year · Contract

Within 25 km of London · About 2.7 km from the city centre

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Job details

Pay: $65,331 to $79,598 CAD / year
Job type: Contract
Apply by: Dec 9, 2026
Experience: A minimum of 2 years of relevant experience.
Working hours: 35 hours per week
Posted: Nov 9, 2026

Original job description

STAFF ASSOCIATION

EXTERNAL JOB POSTING

Job Title

Academic Information Assistant - Job Reference #202610-03CE

Description

DESCRIPTION:

The Academic Information Assistant will:

Provide academic information to students based on a broad knowledge of program requirements and departmental practices and ensures efficient workflow and operations related to the Academic Advising function.
Requires a professional manner, initiative, diplomacy, confidentiality, good judgement, strong attention to detail, accuracy, and the ability to multi-task and prioritize effectively.
Act as initial contact person for the Academic Dean's Office (ADO), and responds to a range of academic inquiries/issues in the ADO's primary email box using good judgement.
Acts as a gatekeeper during drop-in hours by assessing and triaging the needs of all students wishing to see the Academic Program Advisors, Academic Counsellors, and Associate Dean.
Hires, trains and supervises between 7 and 13 students each year to staff the ADO Student Helpline/ Frontline Triage system.
Assist with planning for the Spring Program Counselling campaign.
Evaluates and makes recommendations to Associate Academic Dean and Manager regarding the development of digital filing, and work-flow systems.
Creates project proposals, liaises with external service providers, and manages the development, execution, and implementation of automation projects with the Academic Advising Office.
During Summer months, track, schedule and follow-up on grade point waiver appeals for students that have been Required to Withdraw from the University.
Perform other related duties in the Academic Dean's Office as assigned by Supervisor.

MINIMUM QUALIFICATIONS (unless Identified As Preferred)

The qualification of the successful candidate will include:

A college degree.
A minimum of 2 years of relevant experience.
Advance knowledge of MS Office products and strong PeopleSoft experience (required daily).
Above-average proficiency with Excel.
Strong communications and interpersonal skills.
Strong organizational skills.
Good general knowledge of academic program requirements for programs offered at the College.

Type Of Job

Full Time Contract (35 hours per week)

Effective Date

December 9, 2026 until March 31, 2028

Salary Range

SSG 12 - $65,331 - $79,598 per annum, dependent on experience.

Application Instructions

Submit a letter of application and resume. References required upon request. Please quote the Job Reference # in your application. Interested persons may apply by clicking “Apply Now”.

Job Description Available Upon Request.

CLOSING DATE FOR APPLICATIONS:

November 13, 2026 at 4:30pm

The College is committed to advancing the Catholic intellectual tradition and welcomes faculty, staff and students from all faiths and backgrounds.

King’s University College is committed to Employment Equity, welcomes diversity in the workplace and encourages applications from all qualified individuals including women, members of visible minorities, aboriginal persons and persons with disabilities.

King’s University College is committed to recognizing the dignity and independence of all and seeks to ensure that persons with disabilities have genuine, open and unhindered access to the College’s employment opportunities. If you require an accommodation during the recruitment process, please contact Human Resources at 519-433-3491 for assistance.

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More about this job

Responsibilities

Provide academic information and triage student inquiries, support advising operations, and hire, train, and supervise student staff. Help plan counselling campaigns, improve digital filing and workflow systems, manage automation projects, and coordinate grade point waiver appeals.

Requirements

Requires a college degree and at least two years of relevant experience, along with advanced Microsoft Office knowledge, strong daily PeopleSoft experience, and above-average Excel proficiency. Candidates should have strong communication, interpersonal, and organizational skills, plus general knowledge of the College’s academic program requirements.

Skills

Academic Advising
Knowledge Of Academic Program Requirements
PeopleSoft
Microsoft Office
Excel
Communication
Interpersonal Skills
Organization
Attention To Detail
Accuracy
Confidentiality
Judgment
Multitasking
Prioritization
Staff Training And Supervision
Workflow Improvement

Visa sponsorship

Not detected in the job text

Keywords

Academic Advising
Academic Program Requirements
Student Inquiries
Student Triage
Academic Dean's Office
PeopleSoft
Microsoft Office
Excel
Digital Filing Systems
Workflow Systems
Automation Projects
Project Proposals
External Service Providers
Student Staff Hiring
Staff Training
Staff Supervision
Program Counselling
Grade Point Waiver Appeals
Confidentiality
Attention To Detail
Prioritization
Higher Education

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