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Info-Tech Research Group

Account Director, Renewals & Growth

London, ON, N6A 2N8, Canada

Full-time

Within 25 km of London · About 2.4 km from the city centre

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Job details

Job type: Full-time
Posted: Sep 20, 2026

Original job description

Own the Relationship. Drive the Growth.

About the Role

The Account Director owns a portfolio of existing Info-Tech Research Group member accounts and is accountable for one thing above all: growing the value of that portfolio through renewal, upsell, and cross-sell. You are not prospecting cold; you are deepening relationships with leaders who already trust Info-Tech, uncovering where our research, diagnostics, advisory services, software, and experts can solve their next problem.

This is a consultative, commercially minded account management role. You will retain more than 85% of your portfolio and grow it to 120% of prior-year contract value by understanding each member's priorities deeply enough to know what they need before they ask.

Why Join Info-Tech Research Group?

Robust onboarding and training: designed to give you the product knowledge, practical skills, tools, and confidence to succeed in the role.
Ongoing coaching and support: from experienced sales and account leaders as you apply your learning, strengthen your capabilities, and build momentum.
Clear career growth: opportunities to take on new challenges and pursue advancement as the business continues to expand.
A collaborative culture: where team members share knowledge, support one another, and celebrate individual and collective wins.
Meaningful client relationships: the opportunity to build lasting partnerships with member organizations and help them address real business challenges and impact individual careers.
The scale of a global research and advisory firm: the broader resources, career paths, and internal expertise that come with being part of Info-Tech Research Group.

What Do We Offer?

Compensation & Rewards

Competitive compensation with strong earning potential and uncapped commissions.
President's Club recognition, awards, and trips.
RRSP matching.

Health & Time Off

Comprehensive health, dental, and vision benefits.
Generous time off, summer hours, and soft-close days.

Growth & Recognition

Employee recognition, career development, and financial support for professional training.

Culture & Perks

“Buy a Book” program, pet-friendly offices, on-site gym, virtual yoga, rooftop patio, company fun days, and more.

What You Will Do

Own and grow your portfolio. Manage a defined book of existing member accounts with a relentless focus on renewal and expansion.
Find the next right offer. Continuously map each member's priorities and stakeholders to identify concrete cross-sell and upsell opportunities across our research, diagnostics, advisory, and software offerings.
Build account plans that convert. Develop and execute strategic account plans that tie member engagement directly to renewal and growth targets.
Lead the renewal conversation early. Get ahead of contract cycles, surface risk before it becomes churn, and build the business case for expansion well before the renewal date.
Run a disciplined member cadence. Maintain a consistent rhythm of proactive outreach, account reviews, and follow-up across your portfolio.
Connect members to real expertise. Translate complex member needs into clear next steps and route them to the right internal resource or subject-matter expert.
Keep the data honest. Maintain accurate, current account, activity, pipeline, and forecast information in the CRM; your numbers should tell the true story of your portfolio.
Work the goals, not just the activity. Track progress against retention, growth, and activity targets, and apply coaching and feedback to keep improving.

What You Bring

Three or more years of B2B account management, client success, relationship management, or consultative sales experience, with a track record of retaining and growing client relationships.
Experience owning a portfolio, territory, or book of business against clear renewal and growth targets.
Strong discovery and active-listening skills: you ask the questions that surface the next opportunity, not just the ones that confirm satisfaction.
The ability to translate complex information into a clear, commercially relevant conversation.
Strong planning, prioritization, and follow-through across a varied and competing set of accounts.
Comfort working in a CRM and keeping account information accurate and current.
A collaborative approach and the judgment to bring in internal experts when it will move the account forward.
Post-secondary education or an equivalent combination of relevant education and experience.

How You Will Succeed

You build trust through curiosity, responsiveness, and reliable follow-through.
You balance genuine client-service instincts with commercial awareness: you see growth opportunities without ever feeling transactional.
You turn member feedback and business needs into clear, actionable next steps.
You manage your time independently and stay focused across a varied portfolio.
You take ownership of your goals, monitor your own progress, and raise risks early rather than let them surface at renewal.
You stay open to coaching and feedback, and you keep developing.
You bring sound judgment, resilience, and a solutions-first mindset to every conversation.

A Remote Role That Keeps You Connected

This particular role can be performed remotely from within Canada. Remote does not mean working alone. You will be part of an engaged sales team with regular opportunities to collaborate, learn, share ideas, and connect with colleagues and leaders across the business.

For employees who enjoy an office environment or want occasional in-person connection, our London and Toronto offices are available as an optional place to work. You can benefit from the flexibility of remote work while still having access to the energy, relationships, and resources of an office when it works for you.

We hold company-wide in-person training once a month in Toronto and London, and employees located within 120 km of either office are expected to attend in person.

Our Interview Process

From initial screening through to the final round, every interview is conducted by a member of our Talent Acquisition or leadership team. You can engage in genuine conversation, ask questions, and learn about the role, team, and Info-Tech Research Group.

We do not use AI interviewers or automated screening bots to conduct interviews. We believe hiring is personal, and every candidate deserves the opportunity to connect directly with the people they may ultimately work with.

Ready to Grow What's Already Working?

If you want a role where success is measured in renewed and expanded relationships, not cold pipeline, and where coaching, structure, and real career growth come standard, we would like to hear from you. Apply to join Info-Tech Research Group and take ownership of a portfolio built to grow.

Equal Opportunity and Accommodation

Info-Tech Research Group of companies is an equal opportunity employer committed to diversity and inclusion and does not discriminate on the basis of any legally protected status or characteristic including Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran and are pleased to consider all qualified applicants. To that end, upon request, ITRG will ensure, to the extent possible, that accommodation be made available to applicants throughout the recruitment and hiring process.

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More about this job

Responsibilities

The Account Director manages a portfolio of existing member accounts with a focus on driving renewals, upsells, and cross-sells. They are responsible for building strategic account plans, maintaining a consistent outreach cadence, and identifying opportunities to solve client problems through research and advisory services.

Requirements

Candidates must have three or more years of experience in B2B account management, client success, or consultative sales with a proven track record of portfolio growth. Strong discovery, active-listening, and CRM skills are required, along with the ability to translate complex information into commercially relevant conversations.

Skills

Account management
Client success
Relationship management
Consultative sales
Renewal strategy
Upselling
Cross-selling
Discovery skills
Active listening
Strategic planning
CRM management
Pipeline management
Forecasting
Business case development
Stakeholder mapping
Communication

Benefits

Health insurance
Dental insurance
Vision insurance
RRSP matching
Generous time off
Summer hours
Soft-close days
Employee recognition
Career development
Financial support for professional training
Buy a book program
Pet-friendly offices
On-site gym
Virtual yoga
Rooftop patio
Company fun days

Visa sponsorship

Not detected in the job text

Keywords

Account Management
B2B
Client Success
Consultative Sales
Renewal
Upsell
Cross-sell
CRM
Pipeline
Forecasting
Research
Advisory Services
Software
Diagnostics
Strategic Planning
Stakeholder Management
Retention
Business Development
Account Planning
Client Relations

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