BRANCH MANAGER
$80,000.00 - $100,000.00/year
JOB SUMMARY
The Branch Manager is responsible for all the key branch metrics including, but not limited to growth, profitability, team development, customer satisfaction, and safety. All employees are expected to carry out the company’s mission, vision, and values.
RESPONSIBILITIES:
•Work with the Business Development team to build the branch strategic sales plan and monitor results on a weekly basis.
•Assist Business Development in estimating, team selling, and closing of new business.
•Monitor enhancement sales goals of the branch and work with Assistant Manager’s to help identify, present, and close business to achieve individual branch goals.
•Meet and work with branch team to ensure that they are growing individually and meeting the company’s expectations.
•Work with corporate to recruit, onboard, and train new team members in order to build the capabilities of the branch.
•Develop leadership qualities within your team including interpersonal skills, job skills, and company values.
•Participate in the annual budget development process.
•Responsible for enforcement and oversight of compliance of all company policies and procedures within the branch.
•Enforce all safety procedures and policies.
•Create annual, 90-day and 30-day plans for upcoming needs in labor, material, and equipment by service line by time period.
•Ensure proper scheduling of all crews for all functions including considerations for hours, geographic location, travel times, job types, customer preferences, equipment availability, and crew capabilities. Manage head count accordingly
•Ensure customer satisfaction
•Track contract renewals and ensure retention/renewal rates at or above target
•Develop company minimum scope of services
•Track actual hours vs estimated or budget hours per service line per time period per manager per crew and per job
•Review gross margins all completed enhancement /ancillaries at least monthly with team
•Review gross margins all maintenance jobs semiannually with team
•Responsible for ensuring estimating process and methodology generate the labor hours and material quantities adequate to perform the work
•Ensure estimates are submitted within the gross margins established through the budgeting processes
•Perform any other duties as assigned.
REQUIREMENTS:
•Valid driver’s license with clean drivers abstract to meet fleet insurance standards
•Bachelor’s degree, preferred
•5+ years of experience in the industry
•3+ years of experience in management
•Must have strong oral and written communication skills
•Ability to develop strong professional relationships in a business-to-business setting
•Must be team-oriented
•Self-motivated, proactive, results-oriented professional with an ability to work with minimum direction
•Excellent organizational skills and attention to detail
•Ability to work in a fast-paced environment
•Strong computer skills and the ability to adapt to new software programs
WORK CONDITIONS
Employees in this position should be able and willing to drive or travel locally as needed. Schedules for this position may vary and may require flexibility to work extended hours. Potential work hours during the snow season include nighttime, weekends, and holidays to participate with snow removal activities. This position will require working outdoors in a variety of weather conditions including rain, snow, sun, extreme cold or heat.
We thank all applicants, however, only those selected for an interview will be contacted.
TLC is an equal opportunity employer that is committed to employment equity.
We value a diverse workforce and are committed to hiring practices that are fair and equitable
