The Canada Life Assurance Company

Insurance · London, Ontario

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The Canada Life Assurance Company

Client Service Assistant - 12 Month Contract

London, ON, Canada

The base salary for this position is between $36,900 - $49,800 annually.

Within 25 km of London · About 2.7 km from the city centre

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Job details

Pay: The base salary for this position is between $36,900 - $49,800 annually.
Apply by: Oct 27, 2026
Posted: Oct 16, 2026

Original job description

Temporary Full Time

As a Client Service Assistant, you will be a member of a team operating in a fast-paced environment responsible for the electronic movement of documents to our Wealth Administrative Teams (Segregated Funds, Annuities, and Mutual Funds). You will work cohesively with other members of the team and our internal partners in various aspects as set out in the following accountabilities:

What you will do

Accurate and timely indexing of various documents for our Wealth Products on OnBase
Handling of requests received in a shared mailbox from our internal and external partners
Uploading and indexing of electronic cheques received through A$M
Navigating multiple systems: OnBase, Investment Centre, Co-Pilot and GPAS
Investigation to determine proper routing of electronic documents
Adhoc tasks as assigned

What you will bring

Strong organizational skills and proven ability to multi-task
Demonstrated high level attention to accuracy and detail
Demonstrated ability for flexibility to change focus as priorities shift within the team
Team player with the ability to work independently
Proven ability to handle high volumes and tight deadlines
Effective communication skills
Previous experience in data entry would be an asset
Previous experience working in a fast-paced environment would be asset
Knowledge of the Wealth product shelf and OnBase would be an asset

The base salary for this position is between $36,900 - $49,800 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.

Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.

Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.

Financial Security: Company-matching pension plan, share ownership program and additional investment options.

Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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More about this job

Responsibilities

Index documents for Wealth products in OnBase, handle requests from shared mailboxes, and upload and index electronic cheques. Navigate multiple systems, investigate the correct routing of electronic documents, and complete other assigned tasks.

Requirements

Candidates should have strong organizational and multitasking skills, accuracy and attention to detail, flexibility, and the ability to work both independently and as part of a team. High-volume, deadline-driven experience and effective communication are important; data entry, fast-paced work, Wealth product knowledge, and OnBase experience are assets.

Skills

Document Indexing
Data Entry
Attention To Detail
Accuracy
Organization
Multitasking
Flexibility
Teamwork
Independent Work
High-Volume Workload Management
Deadline Management
Communication
Document Routing
Request Handling
Problem Investigation

Benefits

Career Development
Education Reimbursement
Health And Dental Benefits
Mental Health Benefit
Vacation And Personal Days
Volunteer Day
Company-Matching Pension Plan
Share Ownership Program
Employee Recognition Programs
Employee Discounts
Employee Resource Groups
Mentorship Programs

Visa sponsorship

Not detected in the job text

Keywords

Wealth Products
Segregated Funds
Annuities
Mutual Funds
OnBase
Investment Centre
Co-Pilot
GPAS
A$M
Document Indexing
Electronic Document Movement
Electronic Cheques
Data Entry
Shared Mailbox
Document Routing
Administrative Teams
Request Handling
High-Volume Work
Tight Deadlines
Attention To Detail
Multitasking
Communication
Teamwork

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