Original job description
Join Oakridge Dental Care, a brand-new, modern family dentistry practice opening in the Hyde Park area of London, Ontario. We are looking for a Dental Assistant / Dental Receptionist.
This is a unique opportunity to help build a practice from the ground up alongside our founding dentist, combining clinical support with front-desk responsibilities. Your energetic and positive attitude will help create a welcoming environment for patients, while your organizational skills keep appointments, records, and communications running smoothly.
Responsibilities
• Greet patients warmly, check them in and out efficiently, and manage appointment scheduling using Tracker practice management software
• Prepare treatment rooms for procedures, assist the dentist during exams and treatments, and ensure sterilization and IPAC protocols are followed
• Take digital radiographs and digital 3D impressions with the Trios 3 scanner as needed
• Handle phone inquiries, schedule and confirm appointments, and relay messages accurately
• Maintain patient records with precision, ensuring information stays current and compliant with PHIPA privacy requirements
• Manage front-desk operations, including direct insurance billing, verifications, and payment processing
• Support general administrative duties to keep the office organized
• Communicate clearly and professionally with patients about procedures and instructions
Qualifications
• Certified Dental Assistant (Level I or II) preferred
• HARP certification an asset
• Current CPR certification
• Previous dental office or reception experience an asset; familiarity with Tracker practice management software is a plus
• Strong understanding of dental terminology and patient communication
• Comfortable managing phone inquiries and a busy front-desk environment
• Experience with insurance billing and verification
More about this job
Responsibilities
Welcome and check in patients, manage appointments and communications, maintain accurate records, and handle front-desk administration, insurance billing, and payments. Prepare treatment rooms, assist the dentist during procedures, take digital radiographs and 3D impressions as needed, and follow sterilization and IPAC protocols.
Requirements
A Level I or II Certified Dental Assistant is preferred, with current CPR certification; HARP certification is an asset. Dental office or reception experience, Tracker software familiarity, knowledge of dental terminology, strong patient communication, and insurance billing and verification experience are assets.
Skills
- Patient Communication
- Appointment Scheduling
- Dental Assisting
- Treatment Room Preparation
- Dental Procedures Assistance
- Sterilization
- IPAC Protocols
- Digital Radiography
- Digital 3D Impressions
- Patient Records Management
- PHIPA Compliance
- Insurance Billing
- Insurance Verification
- Payment Processing
- Practice Management Software
- Front-Desk Operations
Visa sponsorship
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Categories
- Healthcare
- Customer Service & Support
- Administrative
Keywords
- Certified Dental Assistant
- Level I
- Level II
- HARP Certification
- CPR Certification
- Dental Terminology
- Patient Communication
- Appointment Scheduling
- Treatment Room Preparation
- Dental Exams
- Dental Treatments
- Sterilization
- IPAC
- Digital Radiographs
- Trios 3 Scanner
- Digital 3D Impressions
- Patient Records
- PHIPA
- Direct Insurance Billing
- Insurance Verification
- Payment Processing
- Front-Desk Operations
- Dental Reception
- Family Dentistry