Career Opportunity
Libro Credit Union is growing!
Join Libro Credit Union as a Service Manager in our London Elgin Region.
At Libro Credit Union, every employee and every customer are an Owner. Everything we do is about strengthening financial well-being for a better tomorrow.
As a Certified B Corporation©, we use business as a force for good. That means:
- Empowering people to live their most fulfilled lives.
- Supporting businesses and communities to thrive.
- Caring for the planet and economic growth through sustainable practices.
Libro invests in our employee’s development and career ambitions. We value candidates who are accountable, courageous, inclusive, driven to perform and have a passion for supporting people, local business and communities in strengthening their financial well-being.
We are currently hiring a Service Manager to support our
London Downtown & Old East Village branch teams.
The Service Manager is a key leadership role within Libro Credit Union, responsible for overseeing the day-to-day service delivery and operational efficiency of the branch. The Service Manager is primarily focused on leading and developing the Service Representative team, ensuring exceptional member experience and operational excellence. The Service Manager's primary mandate is to drive efficiency in service delivery, support transactional excellence, and manage frontline operations.
The Role
- Provide direct leadership and daily management to Service Representatives, ensuring high-quality service delivery and member satisfaction.
- Drive operational efficiency through clear processes, effective use of technology, and streamlined workflows.
- Ensure branch operational standards, compliance requirements, and cash management protocols are consistently met.
- Foster a culture of accountability, teamwork, and continuous improvement within the service team.
- Promote cross-functional collaboration with various departments.
- Monitor and maintain branch operational compliance, ensuring all policies, processes, and regulatory requirements are met.
- Oversee cash management, balancing, and transactional activities to ensure efficiency and minimize risk.
- Continuously identify opportunities for operational improvement and increased service efficiency.
- Act as the primary point of contact for service escalations within the branch, ensuring prompt and effective resolution.
- Promote a high standard of personalized service, ensuring the branch delivers a consistent, welcoming member experience.
What We’re Looking For
- Post-secondary degree or diploma in business, finance, or related field.
- 2+ years of leadership experience within a financial services or customer service environment with proven ability to lead and develop frontline service teams.
- Strong experience in managing operational processes, compliance, and cash management.
- Strong understanding of peresonal banking products, services and member needs.
- Experience working within a credit union or cooperative banking environment preferred.
- A passion for helping people grow their financial well-being.
- Display Libro’s values of Accountability, Courage, High Performance and Inclusive Mindset.
We Offer Total Reward Programs to Set You Up for Success In & Outside of Work:
- Competitive salaries, benefit packages, pension plans, & incentive programs, that value your dedication.
- Generous vacation time.
- Employee wellness program, Employee & Family Assistance Program, fitness club discounts, technology offers, travel and entertainment deals.
- Dedicated staff banking specialists to support strengthening your own financial well-being! Staff accounts and staff rates on products and services.
- We believe in developing internal talent. Unlock your potential with tuition assistance and opportunities for advancement.
If you're passionate about helping your community, interested in being part of a remarkable team, and want to do your part to strengthen financial well-being for a better tomorrow - we want to hear from you!
We are committed to a safe, healthy, and inclusive workplace that values differences and treats everyone with respect. We are dedicated to a recruitment process that is fully accessible to all candidates. If you require accommodation or support at any stage, contact us to let us know how we can help.
Please note the expected salary range for this role is available on the Libro Careers site, where candidates are required to apply. 
