Customer Service Representative, Veterinary Reception
Location: London, ON
Compensation: $18.00 to $23.00 per hour, depending on experience
Employment Type: Full-time
Position Type: Existing position
London Regional Veterinary Emergency & Referral Hospital welcomes a
Customer Service Representative, Veterinary Reception, to join our team in London, Ontario. This is an exceptional opportunity for an organized, motivated and empathetic individual to join us in a very important support role for the entire hospital. In this role you will help our clients and their pets feel welcomed and appreciated!
What You Will Do
- Creating a Warm Welcome: Greeting our patients and pet parents with empathy and care, ensuring they feel welcomed, supported, and appreciated from the moment they walk in.
- Managing Hospital Communication: Serving as our front-line voice by answering multi-line phones and managing client and referring veterinarian emails.
- Coordinating Appointments: Proactively booking visits, scheduling follow-ups, and making outbound calls to keep our patient care on track.
- Handling Financial Transactions: Guiding pet owners through the invoicing and billing process with clarity and compassion, confirming estimates, and processing payments.
- Maintaining a Comforting Space: Keeping our reception lobby and common areas clean, tidy, and welcoming for both pets and their families.
- Supporting Our Clinical Team: Assisting our veterinary staff with treatments and tasks while eagerly learning new medical office procedures and veterinary skills.
What We Can Offer You
- Competitive compensation that reflects your skills, experience, and the role.
- RRSP Employer Group Match Program (5%) to help you save for the future.
- Paid time off for continuing education, vacation, sick days, and personal wellness days.
- Annual CE Allowance.
- Benefits: Minimum 24 hours per week for eligibility, with flexible options.
- Paid annual certification memberships and uniform allowance.
- Mental health support tools and resources: Virtual health care (telemedicine), Employee Assistance Program (EAP), and digital wellness tools supporting mindfulness, sleep, and physical fitness.
- Various career development pathways.
- Generous personal pet care discounts and lifestyle perks, including exclusive shopping discounts and access to a wellness app
Our Story
VCA Canada is a network of veterinary hospitals, with our head office in Calgary, Alberta, committed to positively impacting pets, people, and local communities for nearly 45 years. We have compassion for the neighbourhoods we serve and every pet within them, not just those we see in our hospitals. Every VCA Canada hospital location takes pride in its legacy of excellence, earning the trust of pet owners by delivering the highest quality of medicine to keep pets happy and healthy.
In 2017, VCA Canada became part of the Mars Veterinary Health family of brands, solidifying an even stronger commitment to ensuring the strength and stability of the veterinary profession and our commitment to pet parents nationwide. VCA Canada is also passionate about providing an industry-leading Associate experience to over 4,000 Canadians employed across the country. In 2026, for the third year in a row, we were named one of Alberta's Top Employers, which recognizes organizations whose head offices are located within the province and lead their industries in offering exceptional places to work. Additionally, we were selected as one of Canada's Top Employers for Young People 2026, which recognizes employers across Canada that lead their industries in offering exceptional places to work and programs for young people starting their careers. Most recently, we received 2026 Great Place to Work® Certification™ Canada.
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.