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Getting around London, Ontario
London, Ontario, Canada
London Transit fares, passes, transfers, Smart Card replacement, office hours and Specialized Transit applications, plus cycling and parking sources.
Key information
London Transit runs the city’s public buses. Check your route, departure time and current detours, then choose a fare or pass from the table below. Walking and cycling routes include the Thames Valley Parkway.
On this page
Routes, schedules and service changes
- Check
Route, direction, stop and current detours.
- Board
Arrive early and have your fare ready.
- Ride
Request your stop in time to get off safely.
Use London Transit’s routes and schedules to check the bus number, direction and time. Check detours too, since a stop can move or close during construction. Look up the trip home as well as the outward trip.
Sources: LTC detours and stop closures
London bus fares and monthly passes
| Fare or pass | Price | Who or when |
|---|---|---|
| Exact cash fare | $3.50 | Adult, student or senior |
| Adult Smart Card stored value | $2.65 per trip | Adult rider |
| Youth Smart Card stored value | $2.12 per trip | Ages 13 to 17 |
| Senior Smart Card stored value | $2.00 per trip | Age 65 or older |
| Citipass | $112 per month | Unlimited trips |
| Weekday pass | $95 per month | Unlimited trips Monday to Friday |
| Youth monthly pass | $72 per month | Check program rules before buying |
| Income-related monthly pass | $72 per month | Approval and program rules apply |
These prices are in Canadian dollars and were checked on October 13, 2026. Recheck LTC’s fare page before buying. A single fare includes a 90-minute transfer.
For an adult, stored value saves $0.85 on each paid trip compared with cash. That is $17 over 20 paid trips. This is our calculation using $3.50 minus $2.65. Transfers within the valid window do not count as another paid trip.
Sources: London Transit fares · London Transit Smart Card questions
Income-related monthly pass eligibility
The income-related pass program is for qualifying London residents aged 18 or older whose income is below the program’s limit. Use the current application page to check the income test and required documents.
You can apply online, pick up a paper form at a City social service office, or call 519-661-5910 for a mailed form or help by phone. If you receive Ontario Works, ask your caseworker about transportation support.
Sources: LTC income-related pass eligibility and applications
Smart Card loading and replacement
| Task | Rule or action |
|---|---|
| Load stored value | Load $10 to $100 at a time. |
| Report a lost registered card | Contact LTC to block it; blocking can take 24 to 48 hours. |
| Replace the card | The replacement fee is $5. Balance transfer can take two business days. |
| Collect a replacement | Wait for LTC to confirm it is ready, then collect at 450 Highbury Avenue North. |
Use an LTC Smart Card for stored value or a monthly pass. Register it online to reload, view transactions and protect its balance if lost. Stored-value transfers load automatically.
Sources: London Transit Smart Card questions
Ticket purchases and customer service hours
Quick comparison and full source records
| Service | Location or number | Hours |
|---|---|---|
| Customer service phone | 519-451-1347 | Monday to Friday, 7 a.m. to 9 p.m.; weekends and holidays, 8:30 a.m. to noon and 1 to 4:30 p.m. |
| Downtown ticket office | 150 Dundas Street | Monday to Friday, 7:30 a.m. to 7 p.m.; closed weekends and holidays |
| Main office | 450 Highbury Avenue North | Monday to Friday, 8 a.m. to 9 p.m.; weekends and holidays, 8:30 a.m. to noon and 1 to 4:30 p.m. |
Monthly passes go on sale on the 15th of the previous month and remain on sale through the 10th of the pass month. LTC sells tickets at its offices and participating Shoppers Drug Mart stores. Office purchases accept cash, debit, Visa and Mastercard.
Downtown ticket office
150 Dundas Street
Downtown ticket office: Monday to Friday, 7:30 a.m. to 7 p.m.; closed weekends and holidays.
- Hours
- Monday to Friday, 7:30 a.m. to 7 p.m.; closed weekends and holidays
Sources: LTC customer service and ticket office hours · London Transit fares
Main office
450 Highbury Avenue North
Main office: Monday to Friday, 8 a.m. to 9 p.m.; weekends and holidays, 8:30 a.m. to noon and 1 to 4:30 p.m.
- Hours
- Monday to Friday, 8 a.m. to 9 p.m.; weekends and holidays, 8:30 a.m. to noon and 1 to 4:30 p.m.
Sources: LTC customer service and ticket office hours · London Transit fares
Sunday fare sales at the main office pause from 3 to 3:30 p.m. Customer service handles route questions and lost items. Email ltc@londontransit.ca. For a trip-related issue, include the route, direction, date, time and stop.
Sources: LTC customer service and ticket office hours · London Transit fares
Boarding, transfers and getting off
The transfer allows travel in any direction, including a return journey, within its valid 90-minute window. Keep the paper transfer if you use cash or a ticket. Stored value adds the transfer to your Smart Card automatically.
- Be at the stop five minutes before the scheduled bus time.
- Check the bus sign. Have exact cash, your ticket or your card ready. Drivers do not give change.
- If paying with cash or a ticket, ask for a transfer when you first board.
- Signal your stop early enough for the driver to stop safely.
Children, students and accessible travel
Specialized Transit requires a separate eligibility review. Low-floor conventional buses and Specialized Transit have different access and booking arrangements.
- Children aged 5 to 12 ride free with a child fob from LTC offices. Children aged 4 and under do not need one.
- Full-time Western and Fanshawe students pay a transit fee through tuition. Check your school’s rules and whether your program is covered before buying a separate pass.
- LTC says every scheduled conventional bus is a low-floor accessible bus. Each has up to two wheelchair or scooter securement spaces. You still need to be able to reach the stop.
Sources: London Transit fares · London Transit riding and accessibility guide · LTC Western and Fanshawe tuition passes
Specialized Transit applications and bookings
| Item | Rule |
|---|---|
| Trip availability | A requested trip is not guaranteed. |
| Support person | Free travel requires separate support-person approval. |
| Companion | Must be booked; pays a fare and travels only if space is available. |
| Late cancellation | Less than three hours before the trip. |
| No-show classification | Includes cancellation less than 30 minutes before the trip. |
Specialized Transit is a shared, door-to-door service for people whose disability regularly prevents use of conventional buses. Eligibility requires approval; age alone is not the application test.
- Download the application or request one at 519-451-1340, extension 381.
- Complete applicant sections A to C. A health professional completes section D.
- Submit the form to LTC at 450 Highbury Avenue North, London, ON N5W 5L2.
- After approval, use your registration number when arranging a trip.
Repeated late cancellations or no-shows can affect registration. Read LTC’s full booking rules before using the service.
Sources: LTC Specialized Transit eligibility and booking rules
Walking and cycling on the Thames Valley Parkway
The City’s current guide puts the Thames Valley Parkway at 45 kilometres long, connected to more than 150 kilometres of other pathways. Older sources may still show a shorter distance.
Use the official map and check the construction notes before setting out. The paved trail is shared by people walking, running and riding. Follow signs and give other users room. The pathway is not a promise of a direct or open route to every destination.
Driving, parking and bus-only lanes
Check the signs where you park. Overnight street rules change with the season, and posted restrictions still matter. Use the City’s overnight parking page for current permissions and passes.
For a municipal car park, check the current lot information rather than assuming all lots have the same price or hours. The City lists new lot rates from February 1, 2026.
Check LTC’s current service notices for your trip.
Sources: City parking lot rates and rules
Questions about London transit
How much is a London, Ontario bus fare?
The adult cash fare is $3.50. Adult stored value on an LTC Smart Card is $2.65 per paid trip. Both include a 90-minute transfer. These prices were checked on October 13, 2026.
Source: London Transit fares
Can I use one fare for a return trip?
Yes, LTC permits return travel within the valid transfer window. Ask for a paper transfer when boarding with cash or a ticket. Stored-value transfers load automatically.
Can children ride London buses free?
Yes. Ages 5 to 12 need an LTC child fob. Ages 4 and under do not.
Source: London Transit fares
Who do I contact for an item left on a London bus?
Contact LTC Customer Service at 519-451-1347 or ltc@londontransit.ca. Give the route, direction, travel time and a description of the item.
Do London bus drivers give change for cash fares?
No. Have the exact fare ready before boarding. If paying with cash or a ticket, ask for a paper transfer when you first board and keep it for the rest of the valid travel window.
What should I do if I lose my LTC Smart Card?
If the card is registered, contact LTC to block it and arrange a replacement. Blocking and balance transfer take time. Wait for staff to confirm the replacement is ready before collecting it at 450 Highbury Avenue North.
How do I find out whether my bus stop has moved?
Read LTC’s current detours and stop closures before travelling. Match the notice to your route, direction and travel date, then check the replacement boarding point and your return journey.
Source: LTC detours and stop closures
Do Western and Fanshawe students need a separate monthly bus pass?
Full-time students in covered programs pay a transit fee through tuition. Check your school’s current pass rules and whether your program is covered before buying another monthly pass.
Is Specialized Transit available automatically to older adults?
No. LTC reviews whether a disability regularly prevents the person from using conventional buses. Applicants and a health professional complete separate parts of the application. Approval is needed before arranging registered trips.
Source: LTC Specialized Transit eligibility and booking rules
Where can I ask about an income-related London bus pass?
Use LTC’s income-related pass application page, ask a City social service office for a form or call 519-661-5910 for help. Eligibility depends on the current age, London residency and income rules.
Source: LTC income-related pass eligibility and applications