Checked
Health care services in London, Ontario
London, Ontario, Canada
Find London hospital locations, St. Joseph’s Urgent Care hours, Health811, family doctor registration, public health contacts and record reporting.
Key information
For a medical emergency, call 911. For non-emergency health advice, call Health811 at 811, any time. London’s hospital emergency departments, St. Joseph’s Urgent Care and regular primary care have different roles. This directory explains their locations and access steps.
On this page
Care options and how to access them
| Service | Use and access | Contact |
|---|---|---|
| Emergency assistance | Immediate medical emergency | 911 |
| Health811 | Free nurse advice and help finding a service, 24 hours a day | 811 |
| Family doctor or nurse practitioner | Ongoing primary care; register with Health Care Connect if looking for a provider | Ontario Health Care Connect |
| St. Joseph’s Urgent Care | Urgent assessment; limited daily hours and possible early registration closure | 519-646-6100, extension 67020 |
| Middlesex-London Health Unit | Public health programs, clinics and records | 519-663-5317 |
Sources: MLHU telephone support and Health811 · Ontario Health Care Connect registration and updates · St. Joseph’s Urgent Care location, contact and hours · Middlesex-London Health Unit contacts and locations
Hospital emergency department locations
| Hospital service | Address | Arrival information |
|---|---|---|
| Victoria Hospital adult emergencyMap of Victoria Hospital adult emergency | 800 Commissioners Road East | Follow the Adult Emergency signs |
| Children’s Hospital emergencyMap of Children’s Hospital emergency | 800 Commissioners Road East | Separate children’s department beside Adult Emergency, Zone D, Level 1 |
| University Hospital emergencyMap of University Hospital emergency | 339 Windermere Road | On the Western University campus |
The Children’s Emergency Department operates 24 hours a day, seven days a week, for babies, children and teens up to 18. Its arrival instructions show the route from both Commissioners Road and Baseline Road.
Use the entrance for your department, rather than a general hospital reception entrance. An outpatient appointment can be in a different zone. Bring the appointment letter or message if you have one.
Victoria Hospital adult emergency
800 Commissioners Road East
Victoria Hospital adult emergency: Follow the Adult Emergency signs.
- Arrival information
- Follow the Adult Emergency signs
Sources: Children’s Hospital emergency department · LHSC adult emergency departments · St. Joseph’s Urgent Care arrival and assessment · City community location data · City open data terms
Children’s Hospital emergency
800 Commissioners Road East
Children’s Hospital emergency: Separate children’s department beside Adult Emergency, Zone D, Level 1.
- Arrival information
- Separate children’s department beside Adult Emergency, Zone D, Level 1
Sources: Children’s Hospital emergency department · LHSC adult emergency departments · St. Joseph’s Urgent Care arrival and assessment · City community location data · City open data terms
University Hospital emergency
339 Windermere Road
University Hospital emergency: On the Western University campus.
- Arrival information
- On the Western University campus
Sources: Children’s Hospital emergency department · LHSC adult emergency departments · St. Joseph’s Urgent Care arrival and assessment · City community location data · City open data terms
Sources: Children’s Hospital emergency department · LHSC adult emergency departments · St. Joseph’s Urgent Care arrival and assessment
St. Joseph’s Urgent Care hours and entrance
| Item | Details |
|---|---|
| Site | St. Joseph’s Hospital, 268 Grosvenor Street |
| Entrance | Entrance 2 on Grosvenor Street |
| Weekdays | 8 a.m. to 6 p.m. |
| Weekends and holidays | 8 a.m. to 4 p.m. |
| Telephone | 519-646-6100, extension 67020 |
Registration can close before the posted closing time when patient volume is very high. Check the provider’s current notice before leaving. Patients are assessed by a nurse and treated according to urgency, rather than simply arrival order.
The hospital’s contact page gives 268 Grosvenor Street. Some general site banners show a different street number; use the Urgent Care directions and Entrance 2 signs. Ambulances take emergency patients to an emergency department.
St. Joseph’s Urgent Care
268 Grosvenor Street
Use Entrance 2 on Grosvenor Street for urgent care. The hours and registration limits above apply to this service, not to every department in the hospital. For a medical emergency, call 911.
Sources: St. Joseph’s Urgent Care
Sources: St. Joseph’s Urgent Care location, contact and hours · St. Joseph’s Urgent Care arrival and assessment
Health Care Connect registration
Health Care Connect searches for a family doctor, nurse practitioner or primary care team accepting patients. Register yourself or your family online, or call 811. It is available in English and French. A registration does not guarantee an immediate match.
- Prepare contact details and a valid Ontario health card number.
- Use the mailing address associated with the health card.
- Register through Ontario’s Health Care Connect page and describe your care needs.
- Keep the confirmation and update the service when your address, contact details or health needs change.
If you have used the program before, re-register by phone at 811. A match leads to a referral and initial appointment, where you and the provider discuss ongoing care.
Sources: Ontario Health Care Connect registration and updates
Public health clinics and family support
| Item | Details |
|---|---|
| London office and clinics | 110-355 Wellington Street, Citi Plaza |
| Telephone | 519-663-5317 |
| Regular office hours | Monday to Friday, 8:30 a.m. to 4:30 p.m. |
| Appointments | Some clinics also operate weekday evenings |
The Health Unit handles public health services. Contact the relevant clinic for an appointment, required documents and program eligibility. Its London site includes administrative offices, clinics and dental services.
Public health nurses also answer questions about parenting and caring for infants or children. The family support line uses the same main number during weekday office hours. Health811 provides nurse advice outside those hours.
Middlesex-London Health Unit
110-355 Wellington Street
The London office and clinics are in Citi Plaza. Public health services include clinics and health records. Ask the service about appointments and the entrance before travelling.
- Telephone
- 519-663-5317
- Regular office hours
- Monday to Friday, 8:30 a.m. to 4:30 p.m.
- Appointments
- Some clinics also operate weekday evenings
Sources: Middlesex-London Health Unit contacts and locations · MLHU telephone support and Health811
Sources: Middlesex-London Health Unit contacts and locations · MLHU telephone support and Health811
Submitting and checking immunization records
Use the Health Unit’s Immunization Connect Ontario link, called ICON, to submit and view records. New submissions can take up to 10 days to appear after review. Keep a copy of what you submit.
Parents and guardians need to report school immunizations to public health. A record sent to a school is not the same as a record submitted to the Health Unit. If online access is difficult, phone 519-663-5317, fax 519-663-0416 or ask about in-person submission at Citi Plaza.
Sources: MLHU immunization records and reporting · MLHU school record submission instructions
Information to prepare for a visit or call
- Write down the reason for the visit, when it began and the main questions you need answered.
- Take your health card or other coverage details, a medication list and any referral or appointment instructions you have.
- Tell the provider about interpretation, mobility, hearing or other access needs when arranging a visit.
- For a clinic, confirm whether it is accepting patients, whether you need an appointment and whether any charge applies to your situation.
This is a preparation checklist. It does not assess symptoms or replace instructions from a nurse or clinician.
Sources: MLHU telephone support and Health811 · Middlesex-London Health Unit contacts and locations
Health service questions
Is St. Joseph’s Urgent Care open all night?
No. Listed hours are 8 a.m. to 6 p.m. weekdays and 8 a.m. to 4 p.m. on weekends and holidays. Registration can close earlier when very busy.
Source: St. Joseph’s Urgent Care location, contact and hours
Can I register my whole family with Health Care Connect?
Yes. Ontario allows family registration. Prepare valid health card numbers and current contact information. An immediate provider match is not guaranteed.
Source: Ontario Health Care Connect registration and updates
Where can I get non-emergency health advice in London?
Health811 provides non-emergency health advice by calling 811. It can help you find the right service. For a medical emergency, call 911. The Health Unit’s family telephone support has separate office hours.
Where do children go for emergency care in London?
The Children’s Hospital emergency department serves babies, children and teens up to 18 and operates around the clock. Use its current arrival directions for the emergency entrance, which is different from an outpatient appointment location.
Are Urgent Care patients seen in arrival order?
Patients are assessed by a nurse and treated according to urgency. Arriving first does not guarantee being treated first. Follow staff instructions and tell them if your condition changes while you wait.
Does Health Care Connect guarantee a family doctor right away?
No. Registration starts a search for a provider accepting patients. Prepare your Ontario health card and current contact details, then keep the service informed if your address, care needs or contact information changes.
Source: Ontario Health Care Connect registration and updates
Is the Health Unit a substitute for a hospital emergency department?
No. It provides public health programs, clinics and related services with their own access rules. Contact the specific service about appointments and eligibility. For a medical emergency, use 911 rather than a general public health enquiry.
Does giving a vaccination record to the school update public health records?
No. Parents and guardians also need to report school immunizations to the Health Unit. Use its ICON link or ask about another submission method. Keep a copy of the record you submit.
Why is a new vaccination record not visible in ICON yet?
The Health Unit says new submissions can take up to 10 days to appear after review. Keep your submission details. Contact the Health Unit if you need help with a missing or incorrect record.
What should I prepare before a clinic appointment?
Bring your health card or coverage details, a medication list and any referral or appointment instructions. Write down your questions. Tell the provider about interpretation or access needs and confirm the clinic’s appointment rules before travelling.