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Utilities, water and hydro in London
London, Ontario, Canada
London electricity and water accounts, moving service, billing contacts, outage reporting, gas accounts and a clear utility contact table.
Key information
London Hydro handles electricity accounts and bills for City water. Use its start, stop or transfer process when moving. Contact London Hydro for a bill, the City for a water emergency, and the correct provider for gas or internet.
On this page
Choose the right utility contact
| Task | Contact | Use for |
|---|---|---|
| Hydro or water bill | London Hydro, 519-661-5503 | Customer service and payment arrangements; weekdays 8:30 a.m. to 4 p.m., excluding holidays |
| Electrical outage or dangerous utility equipment | London Hydro, 519-661-5555 | 24-hour outage and electrical emergency reporting |
| No water, main break or leaking water meter | City water department, 519-661-4739 | 24-hour water emergency line |
| General non-urgent water question | water@london.ca | City water service questions |
| Start, stop or transfer hydro/water account | London Hydro online moving service | Choose the correct account action |
| Gas account move | Enbridge Gas, 1-877-362-7434 | Moving inquiries; weekdays 8 a.m. to 6 p.m., excluding holidays |
Sources: London Hydro billing, outage and water contacts · London Hydro water billing and City water services · City contact directory · Enbridge moving service
Start, stop or transfer an account
- Check responsibility
Read the lease or purchase details for each service.
- Choose the action
Start, stop or transfer using the official provider.
- Keep confirmation
Record the service date and final-bill address.
Choose start service when opening a new account, stop service when ending your responsibility, or transfer when moving within London Hydro’s area. Use the official moving page and keep the confirmation. Do not assume that changing a mailing address also closes service at the old home.
Before applying, confirm the service address, unit and date you become responsible. For a rental, check the lease and ask which utilities are included or separately metered. A building can have a different billing arrangement from the house next door.
Sources: London Hydro account opening, closing and transfers
Understand the water part of the bill
London Hydro reads meters and bills for water on behalf of the City. The water total can include usage and infrastructure-related charges. It is not simply an electricity charge with a different label.
The provider’s water page has a bill simulator and links to the rate structure. Use the current billing month, meter and consumption details when comparing. A citywide average or a neighbour’s bill cannot tell you what your own property should cost.
London Hydro office location
London Hydro
111 Horton Street
London Hydro’s office address. Call 519-661-5503 about account or billing service and confirm in-person arrangements before travelling. Report outages by the separate number above, rather than visiting the office.
Sources: London Hydro contacts
A high bill, payment difficulty or a possible mistake
For a bill question, have the account number, service address, billing dates and the part you do not understand ready. Ask whether the reading was actual or estimated and whether the responsibility dates match your move.
London Hydro asks customers facing disconnection for non-payment to call 519-661-5503 promptly about payment arrangements. Do not wait for a general website message to be answered if a deadline is close. An arrangement or assistance application is not approved until the provider confirms it.
Report an outage or water problem
For a power outage, use London Hydro’s outage information and 519-661-5555 reporting line. Keep clear of downed lines and dangerous equipment. For a water emergency such as no water, a suspected main break or a meter leak, use 519-661-4739.
A billing team cannot repair a water main. A general online service request is not the best route for an urgent utility hazard. Give the exact location and describe the problem from a safe place.
Sources: London Hydro billing, outage and water contacts · London Hydro water billing and City water services
Gas, internet and other separate services
Gas service is arranged separately with the gas provider. Enbridge’s moving page gives the account process and moving support number. Internet and phone availability must be checked at the actual unit address, since one building can have several service arrangements.
List the equipment, installation date, connection fees and cancellation terms before choosing a service. This guide does not rank commercial plans or quote an unverified monthly price. The useful comparison is the complete current offer for your address.
Sources: Enbridge moving information
Utility questions
Who handles a London water bill?
London Hydro bills and reads meters for City water. Contact its customer service for the bill, and City water services for operational water problems.
Does changing my address automatically stop the old hydro account?
Use the provider’s stop or transfer process and keep the confirmation. A mailing-address change should not be treated as a completed service cancellation.
Should I start, stop or transfer my London Hydro service?
Start opens a new service responsibility, stop ends it and transfer is for a move within the provider’s area. Confirm the exact address, unit and dates, then use the official moving process and keep the confirmation.
Who pays the utility bill in a London rental?
Check the lease and the building’s billing arrangement. Some utilities may be included while others are separately metered or billed. A neighbouring home’s arrangement does not establish your responsibility.
Why does the water part of my bill include more than usage?
The water total can include infrastructure-related charges as well as consumption. London Hydro’s water page explains the rate structure and provides a bill simulator. Compare the actual billing period and meter details for your property.
What information should I have ready for a billing enquiry?
Have the account number, service address, billing dates and the charge you do not understand. Ask whether a meter reading was actual or estimated and whether responsibility dates match your move. Keep the provider’s explanation.
Who should I call if I may be disconnected for non-payment?
London Hydro asks customers to call 519-661-5503 promptly about payment arrangements. Explain any deadline when calling. An assistance application or request for an arrangement is not approved until the provider confirms it.
How do I report a London power outage?
Use London Hydro’s outage information and its reporting line, 519-661-5555. Give the exact location from a safe place and keep clear of downed lines and damaged equipment. A billing enquiry follows a different route.
Who handles a water emergency such as no water or a suspected main break?
Use the water emergency contact, 519-661-4739, rather than the billing team. Give the precise location and explain the problem. London Hydro handles water billing on the City’s behalf, while operational problems need the water service route.
Does opening a hydro account also arrange gas and internet?
No. Arrange gas with the gas provider and check internet or phone service for the actual unit. Confirm installation dates, equipment, connection fees and cancellation terms separately for each service.
Source: Enbridge moving information